Client Care

Drop Support & Logistics

Guaranteed response within 24 hours for drop order status, international dispatch tracking, sizing guidance, and editorial press inquiries. We keep support as direct as our design.

Direct Line

Send Inquiry

Complete the dispatch log below for immediate routing regarding order tracking, return authorizations, or general drop questions. All messages receive prompt attention from our team.

Quick Assistance

Drop Protocol FAQ

Essential operational protocols covering international dispatch schedules, limited drop return guidelines, and direct editorial press access.

Dispatch
Returns
Editorial

Express Shipping

14-Day Protocol

Press & Pulls

All limited drop orders are processed and dispatched within 48 hours from Tokyo or Berlin via tracked express courier services.

Unworn garments with structural tags intact are eligible for return or size exchange within 14 days of delivery receipt.

Direct media inquiries, stylist sample pulls, and high-resolution campaign image requests to our dedicated editorial team.